KWAGALA RONNIE

Detail-Oriented Waiter

About

Detail-oriented and customer-focused Waiter with 3+ years of experience in high-paced hospitality, consistently delivering exceptional guest experiences and maintaining high service standards. Proven ability to achieve 98% guest satisfaction, increase revenue by 10%, and enhance team efficiency by 20%. Seeking a challenging role in a reputable establishment to leverage expertise in operational excellence and superior guest service.

Work Experience

Waiter

Holiday Inn Hotel

Jan 2020 - Dec 2022

Kampala, Central Region, UG

Managed dining and room service operations, ensuring high guest satisfaction and operational efficiency for a prominent hotel.

  • Achieved a 98% guest satisfaction rating through timely and accurate order delivery, as evidenced by positive feedback surveys and reviews.
  • Onboarded and trained new staff members on service standards and hospitality best practices, increasing overall team efficiency by 20%.
  • Provided personalized service to VIP guests and professionally managed special dietary requests, significantly enhancing the hotel's reputation for premium guest care.
  • Maintained rigorous hygiene and safety standards in compliance with international hospitality protocols, consistently contributing to positive audit results.

Waiter

Wyndham Dubai Marina

Jan 2019 - Dec 2020

Dubai, Dubai, AE

Delivered exceptional dining and room service, driving guest satisfaction and contributing to revenue growth for a luxury hotel.

  • Increased guest satisfaction ratings by 15% through prompt and accurate order fulfillment for both room service and dining experiences.
  • Efficiently managed multiple guest orders during peak hours, optimizing operational flow and reducing waiting times without compromising service quality.
  • Proactively upsold premium menu items and beverages to guests, contributing to an average revenue increase of 10% across assigned sections.
  • Maintained superior cleanliness and table arrangement standards, earning recognition from management during internal quality assessments.

Education

General Studies

Masaka Secondary School

Jan 2012 - Dec 2015

Masaka, Central Region, UG

Languages

English

Skills

Adaptability and Flexibility

  • Quick Adjustment
  • Dynamic Environments
  • Fast-Paced Operations

Communication Skills

  • Clear Communication
  • Courteous Interaction
  • Effective Guest Interaction
  • Guest Satisfaction

Time Management

  • Timely Order Delivery
  • Organized Workflow
  • Efficient Service

Team Collaboration

  • Strong Teamwork
  • Cooperation
  • Service Coordination

Problem-Solving

  • Quick Issue Resolution
  • Calm Under Pressure
  • Effective Guest Issue Resolution

Attention to Detail

  • Accurate Order Taking
  • Precise Service Execution
  • High-Standard Service

Multitasking

  • Multiple Table Management
  • Task Prioritization
  • Performance Under Pressure

Customer Service Excellence

  • Friendly Service
  • Attentive Guest Care
  • Personalized Guest Experiences